Why is the media screen in my Kia Soul not turning on?

I recently purchased a Kia Soul and for some reason, the media screen is not turning on. I've checked the fuse and everything seems to be in working order. What could be causing this issue?

Hi Sarah, it sounds like there may be an issue with the wiring or connection to the media screen. I recommend taking your Kia Soul to a certified mechanic or dealership to have it inspected and repaired if necessary.

Sarah, have you tried resetting the media screen by disconnecting the car battery for a few minutes? This can sometimes fix software glitches that may be causing the issue.

Hey Sarah, it's possible that the media screen itself is faulty and needs to be replaced. I suggest contacting Kia customer service to see if your car is still under warranty and if they can assist with the repair.