Why isn't my Kia Soul's infotainment system updating?

I have a 2018 Kia Soul and I am unable to update the infotainment system. When I try to update, it says it's already up to date. What could be causing this issue?

Hi Samantha, it seems like there may be an issue with the system recognizing that an update is available. Have you tried contacting Kia's customer support for assistance? They may be able to provide a workaround or a solution to this issue.

I had a similar issue with my Kia Soul. It turned out that my USB drive wasn't compatible with the infotainment system. Have you tried using a different USB drive to see if that resolves the issue?

In some cases, the system may not update if there are other system updates that need to be installed first. Check to see if there are any other software updates available for your Kia Soul and install those before attempting to update the infotainment system.